Implementing My Wine Guide at Troon Country Club has made a significant difference in both the member experience and the way our team manages our Wine Locker program. What was once a process that required a great deal of manual tracking and communication is now streamlined, organized, and incredibly easy for both our members and staff to use.

From a member satisfaction standpoint, the biggest benefit has been giving our members real-time visibility and control over their personal wine inventory. Members can easily see what they have in their locker, and our team has immediate access to accurate inventory information. That transparency has created a much more seamless experience and has eliminated many of the frustrations that can come with managing a private wine locker program.

For our staff, My Wine Guide has been a tremendous operational improvement. Having the inventory updated to the minute means our team no longer has to rely on spreadsheets, handwritten notes, or manually tracking bottles. It has saved time, reduced the opportunity for errors, and made it much easier for our Food & Beverage team to confidently answer member questions and manage wine locker requests.

We have also seen a positive impact on wine sales. Having our members engaged with their personal wine inventory creates additional opportunities to introduce them to new wines and encourage purchases. The platform makes the process of managing and purchasing wine much more convenient, which ultimately helps keep wine top of mind with our members.

A major part of our positive experience has been working with Adrien. He has been incredibly responsive, accessible, and willing to listen to our ideas and challenges. He doesn't simply approach the relationship as a software provider and customer; he genuinely takes the time to understand how our club operates and looks for ways My Wine Guide can better support our team and our members.

One of the things I appreciate most about My Wine Guide is the collaboration. We have been able to provide feedback based on our day-to-day experience as a private club, and the My Wine Guide team has been receptive to those suggestions. Seeing our feedback translate into product enhancements has made us feel like a true partner in the development of the platform rather than simply a customer using an existing product.

For a private club, where the member experience is everything, having a technology partner that understands the unique needs of a club environment is extremely valuable. My Wine Guide has helped us make our Wine Locker program more efficient for our staff, more convenient for our members, and ultimately more professional and profitable for our operation.

We are very happy with our partnership with My Wine Guide and look forward to continuing to build on what we have created together.

Tony Cappello

Director of Food & Beverage, Troon Country Club · Scottsdale, Arizona